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Everyone Matters

Thorpe Park Stealth Rollercoaster Launch

Everyone Matters at Merlin

Merlin’s unwavering commitment to fostering a diverse, inclusive, and equitable workplace, is part of its mission to establish the greatest place to visit and play. In 2023 Merlin continued to act on disability inclusion, most notably on the following:

  • Merlin became autism certified at several key attractions across the globe, including LEGOLAND® California, LEGOLAND® New York and LEGOLAND® Florida Resorts. This includes trained front-line team members equipped to better assist autistic guests or those with other sensory sensitivities as well as pre-planning resources available for guests on the Resorts’ website

Chessington World of Adventures girl with tiger
  • Merlin has implemented regional taskforces to shape the company’s diversity and inclusion. These taskforces are composed of employees with different backgrounds and perspectives who can offer insights based on their unique experiences. By actively listening to these voices and leveraging their input, Merlin aims to drive meaningful change that resonates with its diverse workforce.
  • Increasing sign language tours in a number of global attractions and provided extensive sign language training to front line teams, to ensure every guest has a magical day out.

  • Opening more Changing Places Toilets in UK Resort Theme Parks, to provide a safe space for guests.
  • Supporting Merlin’s children’s charity Merlin’s Magic Wand to provide over 80,000 days out tickets to families who need it most, in regions across the globe.
  • The Internal Intelligence Group, Merlin’s employee resource group, grew to over 40 members globally and was recognised in the Shaw Trust’s Disability Power 100 for its impact on disability inclusion.

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