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We’ve partnered with SignLive

Contact us using British Sign Language (BSL)

Signlive We Have Partnered With Signlive

What that means

SignLive is an online video interpreting service that connects individuals with qualified British Sign Language (BSL) interpreters.

We have partnered with SignLive to offer our guests the option to communicate using BSL.

Your SignLive interpreter serves as the intermediary between you and a member of our team.

Download the SignLive app here

Download on the App Store Get it on Google Play

For more information, visit

Merlin Entertainments Has Partnered With Signlive

How do I use Sign Live?

When you first use SignLive you’ll need to create a free account with them.

To use the SignLive interpretation service you’ll either need:

  • A computer with a webcam, microphone and speakers.
  • A tablet.
  • A smartphone.

The device must be on WiFi or have a good mobile signal so you don’t lose connection.

Find your chosen attraction under the Community Directory and tap ‘call’. This is a free service available when our phonelines are open.

Frequently asked questions

Yes, SignLive is free to use.

Yes, you can download SignLive through the Apple and Google Play stores for your devices.

It can take up to 40 seconds for the interpreter to appear on screen.

If you experience any technical issues when using SignLive, contact the team via