All of our attractions aim to be as accessible as possible for wheelchair users. We provide step-free access to many areas, accessible entrances, lifts and ramps where necessary. Some rides and attractions also have specific boarding arrangements for guests with mobility impairments so please do speak to a member of staff in the attraction or check ahead of your visit on attraction websites.

Yes, we offer a free companion ticket for guests who require assistance. Please check attraction websites on how to obtain as part of your booking

Yes, accessible toilets are available throughout the park, including Changing Places facilities at select locations. You can find them on our park maps and through our mobile app.

We offer wheelchair and mobility scooter rentals at most of our attractions.

We provide quiet areas and sensory rooms at select locations to offer a calming space for guests who may need a break from the attractions’ busy environment. Some attractions also offer relaxed sessions to support our guests needs and we recommend looking at the attraction websites in advance to find out further information.

Many of our rides are accessible; however, some have restrictions based on safety requirements. Ride accessibility guides are available online and at Guest Services.

Yes, we offer a Ride Access Pass for guests with disabilities who are unable to queue at our UK Resorts. This allows entry through an alternative queueing system. Proof of eligibility is required, and pre-registration and pre booking  is required.

For safety reasons, mobility aids such as wheelchairs and crutches cannot be taken onto some rides. However, staff will assist guests in transferring where possible, and secure storage is provided.

Yes, many of our attractions are designed to accommodate guests with limited mobility. Our accessibility guide details which rides require transferring from a wheelchair and which can be experienced without transferring.

Yes, our staff are trained to assist visually impaired guests. Many attractions include audio descriptions, and some rides allow a companion to provide guidance. Tactile maps and braille guides are also available at select locations.

Some of our attractions offer British Sign Language (BSL) interpreted performances on select days. Please check our website or ask Guest Services for specific schedules. All UK attractions also offer a free interpreting service for all guests to use when both on site or in advance, by connecting to our call center teams. Please visit the ‘Contact Us’ section of attraction websites to find out more.

Yes, hearing loops are available at key locations, including Guest Services, main restaurants, hotel receptions and admissions. Please ask a staff member for assistance. 

Yes, our accessibility guides are available in large print and digital formats. You can download them from our website or request a copy at Guest Services.

Yes, signage is placed at attractions that include loud noises, flashing lights, or strobe effects. This helps guests with sensory sensitivities plan their visit accordingly.

Yes, guests are welcome to bring noise-canceling headphones or ear defenders. 

Yes, we cater to a variety of dietary needs, including gluten-free, dairy-free, vegetarian, and vegan options. Allergen information is available at all dining locations.

Our dining facilities are wheelchair accessible, with accessible seating options available.

Yes, guests with specific dietary or medical requirements are allowed to bring their own food. Please inform security upon entry if carrying medically necessary items.

Our staff are trained to assist guests with disabilities. You can visit Guest Services upon arrival or speak to any staff member for help. 

We recommend checking our online accessibility guide, pre-booking any required services (such as mobility aids or Ride Access Passes), and reaching out to Guest Services teams before your visit if you have specific concerns.