Pre-Booking Frequently Asked Questions
Pre-Booking Frequently Asked Questions
There has been a significant increase in the number of people who use the Ride Access Pass system, which has resulted in longer wait times for those who need this adjustment. To address this, we have reviewed feedback from guests and consulted with accessibility experts, as well as looked at what is working at other attractions, to find a more fit-for-purpose alternative. The pre-booking reservation system was introduced to help manage the flow of visitors and to ensure queuing time is kept to a minimum, so our guests have the most magical and seamless experience with their loved ones.
Pre-booking your RAP reservation will help us to continue to manage our attraction capacities, to keep queuing time to a minimum, and ensure we deliver the most magical days out possible for all our guests.
RAP users can book up to 3 pre-books at any time, per attraction, on a rolling basis.
For instance, you could have x3 THORPE PARK, x3 Alton Towers Resort, x3 LEGOLAND Windsor, x3 Chessington World of Adventures RAP reservations at one time. Once you’ve used one reservation, you can pre-book another.
Yes you can! If your plans change and you are visiting Alton Towers Resort, Chessington World of Adventures Resort, LEGOLAND Windsor Resort or Thorpe Park Resort, simply log back into the Merlin Ride Access Pass App to cancel your booking.
For guests Under 3 years, you must still pre-book if they have a RAP themselves or are accompanying the RAP user. This is really easy and follows the same process as the adults.
Yes, even with a hotel booking, RAP users will still be required to pre-book their reservation to the attractions.
If there is availability left at the time of arrival, guests will be able to pre-book within the Ride Access Pass app on the spot and start using the Ride Access Pass system immediately. If there is no availability, guests will not be able to use their RAP and will be advised to use the main queue. Our teams will be on hand to discuss queuing options and top tips on how to avoid long queues on the day of your visit.
No. The Ride Access Pass app is primarily used for our Resort Theme Parks across the UK. For Midway attractions, if you have any questions ahead of your visit, please contact the guest services team.
Please contact our guest services team directly who will be able to advise further.
Chessington World of Adventures Resort
A greyed out calendar means there is no availability for your chosen date, please keep an eye out as there may be more availability in the future.
Unfortunately, we can only permit a maximum of three companions at a time to accompany a guest with a disability onto a chosen ride or attraction.
Unfortunately, we can only permit a maximum of 3 Ride Access Pass reservations at one time as we are committed to creating inclusive experiences for all of our guests who wish to use the RAP system. RAP users can book up to 3 pre-books at any time, per attraction, on a rolling basis. Once you’ve used one reservation, you can pre-book another.
The pre-booking reservation system has been introduced to help manage the flow of visitors and to ensure queuing time is kept to a minimum. With this in mind, there will be daily allocated RAP reservations in line with Resort capacity. If there is no availability for your chosen date, please keep an eye out as there may be more availability in the future.
