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Alton Towers Wicker Man Rollercoaster

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If you have any specific queries or questions about accessibility across the Resort, please contact our customer services team at or speak to a member of staff at Guest Services on the day of your visit.

Alton Towers The Smiler Rollercoaster

Britain's Greatest Escape

Alton Towers Resort is Britain greatest escape – renowned for world-first rollercoasters, family attractions and fantastically themed accommodation! 

*Entry to the Alton Towers Waterpark, the Alton Towers Dungeon, Extraordinary Golf and Scarefest Mazes are subject to additional charges.

Explore Alton Towers Resort
Alton Towers The Driving School Girl Driving Car

Frequently Asked Questions

Got a question? Visit our help centre to read our frequently asked questions.

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Know Before You Go

Know Before You Go

The following guidance and information has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the Resort!

  • We're providing information to guests before they visit
    Ensuring that purchasing tickets and entering the Resort is as smooth as possible
    Reviewing our ride accessibility policies

We are committed to providing an enjoyable and safe visit for all our guests. Please visit Guest Services, located on Towers Street within the Theme Park, or any of our Accommodation Receptions for further information or assistance throughout your visit.

At Alton Towers Resort, we care deeply about creating magical and inclusive experiences for everyone, which is why we have partnered with AccessAble to create our new online Accessibility Guide.

To ensure our guests get the most out of their escape to the Resort, the Accessibility Guide is packed with useful information and handy hints to enable you to plan your visit.

Click the link below to view detailed accessibility information to Alton Towers Resort (opens in a new window).

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Alton Towers Resort Peter Rabbit Ride

BALPPA Statement on public safety for disabled people

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous.

We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.